Frequently asked questions

How to sell with SwapUp?

How does it work?

It's super simple to sell with SwapUp!

Step 1: Order a SwapUp Kit

Create a SwapUp account and go to the "Order SwapUp Kit" page. Click "Buy It Now" to get your Kit.

For $49.90 only, you will receive a prepaid label via email within 24 hours. You can use this label to send up to 20 items of clothes / handbags to us almost instantly, perfect for when cleaning out your wardrobe or when moving houses!

Step 2: Send us your stuff 

Pack your like-new, freshly-laundered clothes. No damage, no stain and no odour, please!

Attach the shipping label to your packaging. Drop off at your nearest Australia Post.

Step 3: Sit back and relax

Once your SwapUp Kit arrives at our facility, we'll do all the hard work of sorting, listing, taking professional photography, selling and shipping your items to buyers via our resale platform.

You'll earn 15-60% of the sale price once items are sold. You can track the whole process and your earnings from your sold items on your account.

Enjoy the freedom to cash out or donate your earnings at any time. Even better, you can use it to shop from our online thrift store and get a 20% bonus at checkout! Circular economy, baby!

What is included in a SwapUp Kit?

The SwapUp Kit price covers the following:

• Prepaid shipping with Australia Post for 20 items from anywhere in Australia

• $100 insurance in the form of store credit in the case of lost packages

How much can I send?

You can send up to 20 items with a SwapUp Kit. Feel free to add a few extra pieces in case any of them are rejected.

We highly recommend that you reuse an existing packaging. The packaging's sum of length, width and height should be less than 120 cm.

If you're looking to send in LOTS of handbags (which won't fit in a box), please email us at hello@swapup.com.au to arrange a drop off at our Sydney HQ instead.

How much will I earn?

Check out this page for the latest payout structure and policy.

You'll earn between 15-60% of the selling price. The amount that SwapUp keeps helps us pay our staff (unlike op shops, we're not run by volunteers!) and covers the costs of:

• Sorting & inspection services

• Professional photography services

• Listing and marketing fees

• Storage fees for accepted clothing items

• Pick-and-pack services upon the sale of your clothes.

Unfortunately, a $10 item requires the same level of efforts as a $50 item for us. That's why you'll earn less on lower value items, but much more on higher value ones.

Your earnings will appear on the Dashboard approximately 14 days after your consignment item is sold to allow for a return window.

⭐️ Pro tip: Remember, higher value items mean better payout for you! So it's totally worthwhile to invest in quality items that are locally and ethically made 💜

Accepted items

In general, SwapUp accepts women's clothing and handbags from most non-fast fashion Australian brands. All items need to have their original brand and size tag (the ones on the clothes — not the swing tag).

Our community is currently looking for:

🏷 Size 8 to 26 only - currently not accepting anything in size extra small

🌸 Autumn women's clothes - our community loves jumpers and dresses from Australian brands like Gorman and Witchery

👜 Women's bags - we only accept brands from known brands like Coach, Fossil, Furla, Kate Spade, Longchamp, Marc Jacobs, Oroton, Sancia, Status Anxiety, and similar

We highly recommend that you sell items following the season i.e. send us summer clothes in August to February, and winter clothes in March to July.

All items must meet our quality standards to be accepted:

No damage

• All items need to have their original brand and sizing tags intact

• Clothing and bags should not have rips, tears, shrinkage or pilling. Items which have been altered, through fair usage or otherwise, will not be accepted

No stain

• Clothing and handbags should not be stained, dirty, faded, stretched or blemished

No odour

• All clothes must be freshly laundered

• All clothes and handbags must be free of odour, pet fur and other allergens

• Handbags must be cleaned before being sent to us

Please review the list below to see which categories SwapUp is currently listing for women and kids:

• Bags

• Dresses

• Tops, Bottoms

• Outerwear

• Activewear

• Maternity Clothing

• Plus-Size Clothing

• Belts

• Scarves

When you create an account on the SwapUp website, you can see all the items which have been accepted for listing on the website.

All items received become property of SwapUp. SwapUp will decide whether items are accepted and the price at which the items will be listed. These are at the sole discretion of SwapUp, final and non-negotiable.

Unaccepted items

SwapUp do not accept items that are in poor condition, dirty, smelly, without label or not branded. Items with pet hair on are also a big no-no!

Please note that we are unable to offer feedback on why we reject a specific item, as we receive / process quite a large volume of items per day.

We do not list the following categories:

• Items from fast fashion and value chain store, see below for the list

• Footwear and headwear

• Underwear, tights, tank tops

• Swimwear

• Sleepwear

• Tank tops

• Jewellery

• Gowns and wedding dresses

• Perfumes and make-up

• Homemade and altered items

• Baby, kids and men’s clothing

• Non-clothing items: toys, books, electronics, etc

• Counterfeit and obtained illegally, including ones containing tracker/sensors

• Items that contain content that is deemed inappropriate for a family-friendly audience

• Clothing with reference to teams and places that do not have a broad audience across Australia, including work uniform, local team jerseys, school uniforms, etc.

Note: Unaccepted items will not be sold in our online store and therefore are not eligible for payout. We may choose to donate, recycle, or bulk sale at our discretion.

We reserve the rights to determine whether items are accepted. Please note that we strictly do not offer returns for any unaccepted items.

Popular brands

Our community love these brands

(please note that we do not accept luxury brands such as Gucci, LV or YSL without authentication)

• Aje

• Bec + Bridge

• Bohemian Traders

• Camilla & Marc

• Coach

• Comme Des Garcons

• Commonry

• Coop by Trelise Cooper

• Country Road

• Desigual

• Dissh

• Elk

• Fossil

• Free People

• French Connection

• Furla

• Gorman

• Kate Spade

• Karen Walker

• Levi's

• Lululemon

• Michael Kors

• Mister Zimi

• Obus

• Oroton

• Oxford

• P.E Nation

• Princess Highway

• Sass & Bide

• Sancia

• Scanlan Theodore

• Scotch & Soda

• Sheike

• Spell

• Sportscraft

• Ted Baker

• Veronika Maine

• Zimmermann

• & Other Stories

Unaccepted brands

We do not accept brands from fast fashion and value chain stores including, but not limited to:

A - Abi and Joseph, Aldi (Crane, Dymples, etc.), Ally, Angel Biba, ASOS, Autograph, Avella, Avocado

B - Bardot, Best & Less (Edited, Favourites, etc.), Big W (&me, Brilliant Basics, Emerson, The 1964 Denim Company, etc.), Biz Collection, Boohoo, Bonds, Bluejuice

C - Capture, Caroline Morgan, Chicabooti, Colette by Colette Hayman, Cotton On, City Chic, Crossroads

D - Diana Ferrar, Doll Deluxe, Dorothy Perkins, Dotti, Ebby & I, Edited, Elm, Everlast

F - Factorie, Fashion Nova, Forcast, Forever 21, F&F

G - Gap, Glassons, Grace & Co

H - Harris Scarfe, Here Comes the Sun, H&M

I - Ice Fashion, Ishka, Into Fashion

J - Jay Jays, Jump, Just Jeans

K - Katies, Kmart (Anko, Clothing&Co, Active&Co, Now, etc.), Knight Angel

L - Ladakh, Lioness, Lonsdale, Love Bonito, LTS

M - Mango (MNG), Millers, Minkpink, Miss Shop, Misunderstood, Mooloola, MOTF, M&Co

N - Next, Noni B

O - Ojay, Only

P - Paper Scissors, Peppermayo, Pink Diamond, Pretty Little Thing, PQ Collection, Primark, Princess Polly

R - Regatta, Rockmans, Rivers

S - Seduce, SES, Sass, Shareen, Shein, Silver Wishes, Sportsgirl, Stradivarius, Sunnygirl, Supre, Sussan, Suzanne Grae

T - Target (Hot Options, Target Essentials, Preview, Danii Minogue, etc.), Teaberry, TEMT, Tirelli, Topshop

U - Uniqlo

V - Valleygirl and Miss Valley

W - Wavezone, Wish

Z - Zeitgeist

... and other unknown brands from both Australia and abroad.

Unaccepted items will not be sold in our online store and therefore are not eligible for payouts. We may choose to donate, recycle, or bulk sale at our discretion.

Please note that this list may be expanded at any time without notice.

How do I track my SwapUp Kit?

You can track your SwapUp Kit using your Australia Post tracking number here.

Please feel free to obtain a lodgement receipt for your own record when you drop off your SwapUp Kit at an Australia Post retail outlet.

We aim to upload any accepted items within 4 weeks of arrival at our facility, but you'll jump the queue with a SwapUp Kit premium. You'll receive an email when we've put them up.

What happens after I send in my clothes to SwapUp?

We will list your items within 28 days of arrival at our facility. You'll receive an email when we've put them up.

The initial listing price for consigned items will be determined by SwapUp with absolute and sole discretion. SwapUp may decide to adjust the listing price over time to increase its chance of being sold.

Any item under consignment that is not sold within the consignment period of 120 days becomes a property of SwapUp.

Please note that we do not offer to return to sellers any unaccepted items, and accepted / consigned items during the consignment period.

When will my items be uploaded to the site?

We aim to process SwapUp Kits within 28 days of arrival at our facility, but we're seeing more demand than usual so the wait time may be longer. Thank you for your patience :)

How do I monitor my sales?

Once you create an account using the same email address that you used to order a SwapUp Kit, you can:

• Track your sales

• Use your earnings to shop or cash out

• Track your own order purchases

• Update your details including bank account information

• Change your contact and communication preferences

What can I do with my earnings?

You can choose to do one of the following from the Balance menu in account:

Shop

You can use your earnings to shop directly from SwapUp with a 20% bonus - this will be credited back to your account after you shop. Simply log in to your account and toggle on the option to use your credit when you check out. Circular economy, baby! 😉

Cash out

You can cash out your earnings to your nominated bank account. We require a minimum of $10 in requested amount to process. We process your cash out requests every Monday. See the complete explanation here.

What happens to the unsold items?

After the consignment period lapsed, you will have an additional 14 days to reclaim your item. We charge a small handling fee of $5 per retrieved item plus shipping cost (including 1% cover value).

If you don't reclaim your item, it becomes the property of SwapUp and may be included in charity contributions, community engagement programs, bulk resale or new location launches. We have introduced this due to the large volume of pieces that can be left behind, as well as our limited warehouse capacity.

Until the cost of retrievals are paid and received, items may continue to be sold on the website, however, sellers will not be eligible for payout. Generally, we clean out items that have not been sold bimonthly.

Why should I sell my clothes with SwapUp instead of donating to charities?

That's entirely up to you!

Here at SwapUp, we are passionate about making secondhand mainstream, so it breaks our hearts to learn that 85% of donated clothes are not sold — and they end up in landfills instead.

SwapUp was founded to help re-circulate those clothes. We want to make the process of buying and selling secondhand as convenient as buying new, because:

a) you earth-loving thrifters deserve it

b) we can re-home more clothes than before!

Is my SwapUp Kit shipment insured?

Yes! Up to $100 insurance in the form of store credit is included with every SwapUp Kit sent to our facility

Changes to Policy

SwapUp has the exclusive rights to adjust pricing and consignment rate. In the case of consignment rate changes, consignors will be notified via email.

SwapUp will not be liable for any damages or loss of your items, regardless who caused the loss or damage. Unless otherwise specified, you guarantee authenticity of consigned goods and indemnifies SwapUp of any damages, fees, and costs that may occur, including return of buyer’s purchase price, as a result thereof. Additionally, you warrant legal ownership of all items free of any liens and encumbrances.