Unaccepted Items and Brands

To keep our collection high-quality and easy to shop, there are some categories and brands we don’t take.

Please check the list below before sending in your pieces — it helps us process everything faster and keeps the SwapUp experience great for everyone.

Must-read quality checklist

Check every single item before packing!

Check hidden spots for wear and tear: behind the neck, under the arms, crotch area

Ensure that you ONLY send clean and freshly laundered items

Remove all personal items from pockets and handbags

What we can't sell
Items with wear and tear

No pilling, fading, shrinkage, stains, odors

Damaged or altered items

No rips, holes, missing parts, broken zippers, altered hems, missing labels

Items that don’t have a brand and size label

Handbags are an exception, as are some highly sought-after brands

Unaccepted categories

We do not list the following categories:

• Items from fast fashion and value chain store, see below for the list

• Footwear and headwear

• Underwear, tights, tank tops

• Swimwear, including bikini

• Bodysuits

• Sleepwear

• Tank tops

• Jewellery

• Gowns and wedding dresses

• Perfumes and make-up

• Homemade and altered items

• Baby, kids and men’s clothing

• Non-clothing items: toys, books, electronics, phone cases, etc

• Counterfeit and obtained illegally, including ones containing tracker/sensors

• Items that contain content that is deemed inappropriate for a family-friendly audience

• Clothing with reference to teams and places that do not have a broad audience across Australia, including work uniform, local team jerseys, school uniforms, etc.

Note: Unaccepted items will not be sold in our online store and therefore are not eligible for payout. We may choose to donate, recycle, or bulk sale at our discretion.

We reserve the rights to determine whether items are accepted. Please note that we strictly do not offer returns for any unaccepted items.

Unaccepted brands

We do not accept brands from fast fashion and value chain stores including, but not limited to:

A - Abercrombie & Fitch, Abi and Joseph, Aldi (Crane, Dymples, etc.), Alive Girl, Ally, Angel Biba, AS Colour, ASOS, Autograph, Avella, Avocado

B - Bardot, Basque, Best & Less (Edited, Favourites, etc.), Bettina Liano, Big W (&me, Brilliant Basics, Emerson, The 1964 Denim Company, etc.), Biz Collection, BlackMilk, Boohoo, Bonds, Bluejuice

C - Capture, Caroline Morgan, Chicabooti, Cider, Colette by Colette Hayman, Cotton On, City Chic, Crossroads

D - Diana Ferrari, Doll Deluxe, Dorothy Perkins, Dotti

E - Ebby & I, Edited, Elm, Emerson, Esprit, Everlast

F - Factorie, Fashion Nova, Forcast, Forever 21, Forever New, F&F

G - G-Star, Gap, Ghanda, Glassons, Grace & Co

H - Harris Scarfe, Here Comes the Sun, H&M

I - Ice Fashion, Ishka, Into Fashion

J - Jacqui E, Jay Jays, Jeanswest, Jump, Just Jeans

K - Katies, Kmart (Anko, Clothing&Co, Active&Co, Now, etc.), Knight Angel, Kookai (selective)

L - Ladakh, Lioness, Lonsdale, Love Bonito, LTS

M - Mango (MNG), Millers, Minkpink, Miss Shop, Miss Valley, Missguided, Misunderstood, Mooloola, MOTF, M&Co

N - Next, Noni B

O - Oh Polly, Ojay, Only

P - Paper Scissors, Peppermayo, Pink Diamond, Piper Lane, Portmans, Pretty Little Thing, PQ Collection, Preview, Primark, Princess Polly

R - Regatta, Rockmans, Rivers, Ryderwear

S - Seduce, SES, Sass, Shareen, Sheike (selective), Shein, Silver Wishes, Sportsgirl, Stradivarius, Stussy, Sunnygirl, Supre, Sussan, Suzanne Grae

T - Target (Hot Options, Target Essentials, Preview, Danii Minogue, etc.), Teaberry, TEMT, Tirelli, Tokito, Topshop

U - Uniqlo (selective)

V - Valleygirl, Vero Moda, Very Very

W - Wavezone, White Fox, Wish

Z - Zara (selective), Zeitgeist

... and other unknown brands from both Australia and abroad.

Unaccepted items will not be sold in our online store and therefore are not eligible for payouts. We may choose to donate, recycle, or bulk sale at our discretion.

Please note that this list may be expanded at any time without notice.

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