too busy to sell?

Get a SwapUp Kit!

The easiest, laziest way to clean out and give your clothes a new home

Order a SwapUp Kit

How it works

  • Step 1: Order a SwapUp Kit

    Get a prepaid shipping label to send in up to 20 items. It's easier and much more affordable than renting a market stall or a rack!

  • Step 2: Send your items

    Wash and pack your like-new items carefully. Pro tip: Send in your best ones to earn more! Drop them off at Australia Post

  • Step 3: Relax

    When accepted items sell, use your balance to cash out or receive 20% bonus to shop secondhand with us 💅

All about earnings

What is included in a SwapUp Kit?

  • A prepaid shipping with Australia Post for 20 items from anywhere in Australia. Please note that you will only receive this via email and no physical copy will be sent

  • $100 insurance in the form of store credit in the case of lost packages (which is highly unusual)

How much will I earn?

Payout varies depending on the item selling price (after GST):

💰 up to $29.99 -> 15%

💰 $30.00 - $49.99 -> 25%

💰 $50.00 - $99.99 -> 35%

💰 $100.00 - $199.99 -> 50%

💰 above $200.00 -> 60%

Unfortunately, a $10 item requires the same level of efforts as a $50 item for us. That's why you'll earn less on lower value items, but much more on higher value ones.

See this page for the latest payout structure and policy.

The amount that SwapUp keeps helps us pay our staff (unlike op shops, we're not run by volunteers!) and covers the costs of sorting, listing, photographing, storage, marketing and shipping of all items.

How long is the consignment period?

Your items will be listed on our website as well as other marketplaces such as eBay for 120 days

What happens to unsold items?

After the consignment period lapsed, you will have an additional 14 days to reclaim your item. You can pick them up for free at our Sydney HQ or have them shipped back to you for $5 per retrieved item plus shipping cost (including 1% cover value).

If you don't reclaim your item, it becomes the property of SwapUp and may be included in charity contributions, community engagement programs, bulk resale or new location launches. We have introduced this due to the large volume of pieces that can be left behind, as well as our limited warehouse capacity.

Until the cost of retrievals are paid and received, items may continue to be sold on the website, however, sellers will not be eligible for payout. Generally, we clean out items that have not been sold bimonthly.

SwapUp Kits are sold out 😱

Ah yes, they are incredibly popular!

We release a limited amount of Kits every time to manage our backlogs.

If this is the case, join the waitlist on the right side of this page to be notified (last time, the Kits sold out in 42 minutes!)

Must-read quality checklist

Accepted items

We accept women clothes and handbags from most Australian and international brands as long as the item has its original brand and size label (no price tag required).

For clothing, we love classic Australian brands like GormanReview and Commonry. Plus size items are incredibly popular with our community.

For handbags, leather ones from known brands like Coach, Kate Spade and Oroton tend to do quite well!

Please note we have a very strict no damage, no stain, no odour, no fur policy. So make sure to wash your items before sending them off ✨

Unaccepted items

SwapUp do not accept items that are in poor condition, dirty, smelly, without label or not branded. Items with pet hair on are also a big no-no!

Please note that we are unable to offer feedback on why we reject a specific item, as we receive / process quite a large volume of items per day.

We do not list the following categories:

• Items from fast fashion and value chain store, see below for the list

• Footwear and headwear

• Underwear, tights, tank tops

• Swimwear

• Sleepwear

• Tank tops

• Jewellery

• Gowns and wedding dresses

• Perfumes and make-up

• Homemade and altered items

• Baby, kids and men’s clothing

• Non-clothing items: toys, books, electronics, etc

• Counterfeit and obtained illegally, including ones containing tracker/sensors

• Items that contain content that is deemed inappropriate for a family-friendly audience

• Clothing with reference to teams and places that do not have a broad audience across Australia, including work uniform, local team jerseys, school uniforms, etc.

Note: Unaccepted items will not be sold in our online store and therefore are not eligible for payout. We may choose to donate, recycle, or bulk sale at our discretion.

We reserve the rights to determine whether items are accepted. Please note that we strictly do not offer returns for any unaccepted items.

YES to popular brands

These brands are popular but we

A - Aje

B - Bec + Bridge, Bohemian Traders

C - Camilla & Marc, Coach, Comme Des Garcons, Commonry, Coop by Trelise Cooper, Country Road

D - Desigual, Dissh

E - Elk

F - Fossil, Free People, French Connection, Furla

G - Gorman

K - Kate Spade, Karen Walker

L - Levi's, Lululemon

M - Michael Kors, Mister Zimi

O - Obus, Oroton

P - P.E Nation, Princess Highway

S - Sass & Bide, Sancia, Scanlan Theodore, Scotch & Soda, Sheike, Spell, Sportscraft

T - Ted Baker

V - Veronika Maine

Z - Zimmermann

Other - & Other Stories

... and other high quality mid-range brands from Australia and abroad. Please note we will be more selective with brands that are only know locally in other markets.

MAYBE to luxury brands

You can still send in luxury brands such as Gucci or YSL but please note that we will only accept them if they come with authentication.

We recommend looking for consignment stores that specialise in luxury pieces.

NO to fast fashion brands

We do not accept brands from fast fashion and value chain stores including, but not limited to:

A - Abi and Joseph, Aldi (Crane, Dymples, etc.), Ally, Angel Biba, ASOS, Autograph, Avella, Avocado

B - Bardot, Best & Less (Edited, Favourites, etc.), Big W (&me, Brilliant Basics, Emerson, The 1964 Denim Company, etc.), Biz Collection, Boohoo, Bonds, Bluejuice

C - Capture, Caroline Morgan, Chicabooti, Colette by Colette Hayman, Cotton On, City Chic, Crossroads

D - Diana Ferrar, Doll Deluxe, Dorothy Perkins, Dotti, Ebby & I, Edited, Elm, Everlast

F - Factorie, Fashion Nova, Forcast, Forever 21, F&F

G - Gap, Glassons, Grace & Co

H - Harris Scarfe, Here Comes the Sun, H&M

I - Ice Fashion, Ishka, Into Fashion

J - Jay Jays, Jump, Just Jeans

K - Katies, Kmart (Anko, Clothing&Co, Active&Co, Now, etc.), Knight Angel

L - Ladakh, Lioness, Lonsdale, Love Bonito, LTS

M - Mango (MNG), Millers, Minkpink, Miss Shop, Misunderstood, Mooloola, MOTF, M&Co

N - Next, Noni B

O - Ojay, Only

P - Paper Scissors, Peppermayo, Pink Diamond, Pretty Little Thing, PQ Collection, Primark, Princess Polly

R - Regatta, Rockmans, Rivers

S - Seduce, SES, Sass, Shareen, Shein, Silver Wishes, Sportsgirl, Stradivarius, Sunnygirl, Supre, Sussan, Suzanne Grae

T - Target (Hot Options, Target Essentials, Preview, Danii Minogue, etc.), Teaberry, TEMT, Tirelli, Topshop

U - Uniqlo

V - Valleygirl and Miss Valley

W - Wavezone, Wish

Z - Zeitgeist

... and other unknown brands from both Australia and abroad.

Unaccepted items will not be sold in our online store and therefore are not eligible for payouts. We may choose to donate, recycle, or bulk sale at our discretion.

Please note that this list may be expanded at any time without notice.

What's popular right now

  • Spring dresses, tops, skirts

    Time to send in your cutest cotton and linen pieces! Playsuits? Not so much

  • Accessories

    Handbags are crowd favourite all year round, especially when they're leather!

  • Casual styles

    Business and formalwear tend to be less popular amoung our community

  • Unique finds

    We're always looking for that special something. The more fun they are, the better 👀

Get the most out of your SwapUp Kit

  • Send in your best pieces

    You get paid significantly more when you send in high quality item

  • Follow the season

    We accept summer pieces August-March, and winter pieces April-July

  • Use your credit to shop!

    Get 20% bonus on top when you use your credit to thrift with us ♻️

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