FAQ - Buying

How do I find my size?

We use Australian sizing standard as mentioned on the label.

If an item uses overseas sizing, we will translate them to Australian standard on the listing.

Read our sizing guide here.

What's your shipping rate?

It's flat rate $11.90 Australia-wide, but we do offer free shipping for orders over certain amount from time to time! Subscribe to our newsletter to get notified :)

We aim to ship your order on the next business day — or maximum of three business days after. In the rare occasion when we can't meet this timeline, we'll let you know in the order confirmation email. If you need something urgently (an outfit emergency?!) please email us at hello@swapup.com.au

Can I return my items?

You can request a return of your items (at your own cost of $15) in exchange for a store credit, except for sale items.

Please note that any item sold for less than $15.00 is treated as final and strictly non-returnable.

Kindly note that SwapUp do not offer refunds for change of mind returns due to the nature of our business (our goodies being secondhand and us wanting to minimise our environmental impact!)

If an item isn't quite the right fit, we strongly encourage that you gift it to someone who'd cherish it — or even send it back to us in a SwapUp Kit, along with all the other items you'd like to sell!

Read our complete returns policy here: https://swapup.com.au/policies/refund-policy

Do you run any sales?

Yes we do! We also drop items' prices from time to time. Subscribe to our newsletter below so you're the first to know when it happens :)

Why buy and sell secondhand?

That's a great question!

Let us answer this with another — did you know that Australia consumes 1.4 BILLION items of clothing every year?! And that 10% of human-caused emissions can be attributed to fashion?

We think it's time that we move from this linear model to a circular one. There are many ways to achieve this, but SwapUp is focused on enabling more people to buy and sell secondhand easily.

That's why we created a managed marketplace that does everything for you. We professionally inspect and photograph every item in our store so you only receive high-quality, on-trend thrifted treasures that suit your style.

Whether you choose to shop with us or any other platforms, we hope you'd consider buying secondhand so together we can #makesecondhandmainstream!

I love your mission, how can I help you?

Aw thanks so much! The best thing you could help us with is spread the word.

Also if you...

🌱 Love SwapUp, our mission and values

👑 Are a current customer of SwapUp

📸 Enjoy taking pictures and videos

📱 Use social media (huge presence is not needed at all)

💸 Like receiving free gift cards

Then perhaps you'd be our next Resident Thrift Queen!

All you need to do is post on Instagram or Tiktok wearing your thrifted outfits and mention @swapup.com.au in the caption. Make sure your account is public so we can find your post.

Each featured post will win a $25 SwapUp gift card! We might request that you send us the image or video in high quality so we can brag about how awesome you are everywhere 🤩

Changes to policy

SwapUp has the exclusive rights to adjust pricing and consignment rate.

SwapUp will not be liable for any damages or loss of your items, regardless of who causes the loss or damage. Unless otherwise specified, you guarantee authenticity of consigned goods and indemnifies SwapUp of any damages, fees, and costs that may occur, including return of buyer’s purchase price, as a result thereof. Additionally, you warrant legal ownership of all items free of any liens and encumbrances.