We are a consignment store that sells items on behalf of our sellers. We do not buy items outright.

Payout varies depending on the item selling price (excluding GST):

• up to $29.99 -> 15%
• $30.00 - $49.99 -> 25%
• $50.00 - $99.99 -> 35%
• $100.00 - $199.99 -> 50%
• above $200.00 -> 60%

Unfortunately, a $10 item requires the same level of efforts as a $50 item for us. That's why you'll earn less on lower value items, but much more on higher value ones.

The amount that SwapUp keeps helps us pay our staff (unlike op shops, we're not run by volunteers!) and covers the costs of sorting, listing, photographing, storage, marketing and shipping of all items.

Your payout may be reversed if an item is returned.

⭐️ Pro tip: Remember, higher value items mean better payout for you! So it's totally worthwhile to invest in quality items that are locally and ethically made 💜

We accept women's clothing and bags (and men's, in-store only) that are well made and designed to last. They must be in great condition, freshly laundered and in-season (summer, winter, transeasonal).

For clothing, we love classic Australian brands like Aje, Gorman, Elk and Spell. Quality plus size items are incredibly sought after. For handbags, leather ones from known brands like Coach, Kate Spade and Oroton tend to do quite well!

SwapUp do not accept items that are in poor condition, dirty, smelly, without label or not branded. Items with pet hair on are also a big no-no!

Please note that we are unable to offer feedback on why we reject a specific item, as we receive / process quite a large volume of items per day.

We do not list the following categories:

• Items from fast fashion and value chain store, see below for the list

• Footwear and headwear

• Underwear, tights, tank tops

• Swimwear, including bikini

• Bodysuits

• Sleepwear

• Tank tops

• Jewellery

• Gowns and wedding dresses

• Perfumes and make-up

• Homemade and altered items

• Baby and kids clothing

• Non-clothing items: toys, books, electronics, phone cases, etc

• Counterfeit and obtained illegally, including ones containing tracker/sensors

• Items that contain content that is deemed inappropriate for a family-friendly audience

• Clothing with reference to teams and places that do not have a broad audience across Australia, including work uniform, local team jerseys, school uniforms, etc.

Note: Unaccepted items will not be sold in our online store and therefore are not eligible for payout. We may choose to donate, recycle, or bulk sale at our discretion.

We reserve the rights to determine whether items are accepted. Please note that we strictly do not offer returns for any unaccepted items.

Our community love these brands

• Aje

• Bec + Bridge

• Bohemian Traders

• Bottega Veneta*

• Burberry*

• Camilla & Marc

• Chloé*

• Coach

• Comme Des Garcons

• Commonry

• Coop by Trelise Cooper

• Country Road

• Desigual

• Dissh

• Elk

• Fendi*

• Fossil

• Free People

• French Connection

• Gorman

• Gucci*

• Kate Spade

• Karen Walker

• Levi's

• Loewe*

• Longchamp

• Lululemon

• Marc Jacobs

• Michael Kors

• Mister Zimi

• Obus

• Oroton

• Oxford

• P.E Nation

• Prada*

• Princess Highway

• Sass & Bide

• Sancia

• Scanlan Theodore

• Scotch & Soda

• Sheike

• Spell

• Sportscraft

• Ted Baker

• Veronika Maine

• YSL*

• Zimmermann

• & Other Stories

*We may require authentication for luxury brands. If you're unable to provide proof of purchase, we will organise an authentication service using a trusted third party, which costs $40-60 and is not refundable

We generally do not accept fast fashion, value chain and "wholesale" labels due to their low quality and resale value. This includes, but not limited to:

A - Abercrombie & Fitch, Abi and Joseph, Aldi (Crane, Serra, etc.), Alive Girl, Ally, Angel Biba, AS Colour, ASOS, Autograph, Avella, Avocado

B - Bardot, Basque, Best & Less (Edited, Favourites, etc.), Bettina Liano, Betty Basics, Big W (&me, Brilliant Basics, Emerson, The 1964 Denim Company, etc.), Biz Collection, BlackMilk, BloomChic, Boohoo, Bonds, Bluejuice

C - Capture, Caroline Morgan, Chicabooti, Cider, Colette by Colette Hayman, Cotton On, City Chic, Crossroads

D - Diana Ferrari, Doll Deluxe, Dorothy Perkins, Dotti

E - Ebby & I, Edited, Elm, Emerson, Esprit, Express, Everlast

F - Factorie, Fashion Nova, Forcast, Forever 21, Forever New, F&F

G - G-Star, Gap, Ghanda, Glassons, Grace & Co

H - Harris Scarfe, Here Comes the Sun, H&M

I - Ice Fashion, Ishka, Into Fashion

J - Jacqui E, Jay Jays, Jayson Brunsdon, Jeanswest, Jump, Just Jeans

K - Katies, Kmart (Anko, Clothing&Co, Active&Co, Now, etc.), Knight Angel, Kookai (selective: no form fitting styles)

L - Ladakh, Lioness, Lonsdale, Love Bonito, LTS

M - Mango (MNG), Millers, Minkpink, Miss Shop, Miss Valley, Missguided, Misunderstood, Mooloola, MOTF, M&Co

N - Next, Noni B

O - Oh Polly, Ojay, Only

P - Paper Scissors, Peppermayo, Pink Diamond, Piper Lane, Portmans, Pretty Little Thing, PQ Collection, Preview, Primark, Princess Polly

R - Regatta, Rockmans, Rivers, Ryderwear

S - Seduce, SES, Sass, Shareen, Sheike (selective: no cocktail or party styles), Shein, Showpo, Silver Wishes, Sportsgirl, Stradivarius, Stussy, Sunnygirl, Supre, Sussan, Suzanne Grae

T - Target (Hot Options, Target Essentials, Preview, Danii Minogue, etc.), Teaberry, TEMT, Tirelli (selective), Tokito, Topshop

U - Uniqlo (selective)

V - Valleygirl, Vero Moda, Very Very

W - Wavezone, White Fox, Wish

Z - Zara (selective — no blazers and pant suits), Zeitgeist.

Unaccepted items will not be sold in our store and therefore are not eligible for payouts. We may choose to donate, recycle, or bulk sale at our discretion.

Please note that this list may be expanded at any time without notice.

Once you create an account using the same email address that you used to order a SwapUp Kit, you can:

• Track your sales
• Use your earnings to shop or cash out
• Update your details including bank account information
• Change your contact and communication preferences

You can choose to do one of the following from the Balance menu in account:

Shop

You can use your earnings to shop directly from SwapUp with a 20% bonus. Simply log in to your account, convert your credit into a giftcard and apply the code when you checkout. Circular economy, baby! 😉

Cash out

You can cash out your earnings to your nominated bank account. We require a minimum of $10 in requested amount to process. We process your cash out requests weekly. See the complete explanation here.

SwapUp has the exclusive rights to adjust pricing and consignment rate. In the case of consignment rate changes, consignors will be notified via email.

SwapUp will not be liable for any damages or loss of your items, regardless who caused the loss or damage. Unless otherwise specified, you guarantee authenticity of consigned goods and indemnifies SwapUp of any damages, fees, and costs that may occur, including return of buyer’s purchase price, as a result thereof. Additionally, you warrant legal ownership of all items free of any liens and encumbrances.

It costs $50 to sell up to 20 items in a SwapUp Kit. It includes:

• Prepaid shipping label to send in your items from anywhere in Australia with Australia Post. Feel free to add a few extra pieces in case any of them are not accepted.

• $100 insurance in the form of store credit in the case of lost packages

We highly recommend that you reuse an existing packaging. The packaging's sum of length, width and height should be less than 120 cm.

If you're looking to send in LOTS of handbags (which won't fit in a box), please email us at hello@swapup.com.au to arrange a drop off at our store instead.

You can sell up to 20 items with a SwapUp Kit. Feel free to add a few extra pieces in case any of them are not accepted.

We highly recommend that you reuse an existing packaging. The packaging's sum of length, width and height should be less than 120 cm.

Up to $100 insurance in the form of store credit is included with every SwapUp Kit sent to our facility.

If you're looking to send in LOTS of handbags (which won't fit in a box), please email us at hello@swapup.com.au to arrange a drop off at our store instead.

We recommend following these simple steps to help protect your items during shipment and ensure they reach us in great condition:

Reuse a box

Before purchasing a new box, see if you already have one at home which you can repurpose. Any box is fine as long as it's sturdy and the sum of its length, width and height is less than 120 cm. Hello Fresh and Who Gives A Crap boxes tend to be the perfect size (interesting combo, we know..)

If you're going to pack the box to the brim, consider taping the edges to avoid items falling out during transit.

Check all pockets

While packing, don't forget to check all the pockets. The last thing you need is accidentally sending in an important document to us!

Add a little padding on top

This helps protect your items when we cut open your box. Crumpled old newspaper or a layer of cardboard works best.

This way up

Write "this way up" on the side of the box. This helps us make sure to cut open the right end of the box, keeping your items protected by the padding.

Avoid satchels if you can help it

We find most satchels are simply not strong enough to hold 20-25 pieces of clothing. If you absolutely must use one, tape around the edges to avoid items coming out in transit.

Consider waterproofing

Most sturdy boxes are fine, however if choosing to use a paper satchel, placing clothes in a reused plastic bag first will lower the chance of water damage during transit.

Print labels

Finally, print the shipping label we sent you and make sure it's securely attached to the box. Just avoid taping over the barcode, please. And now you're good to go!

If you ordered a SwapUp Kit, you can track the shipment using your Australia Post tracking number here.

Please feel free to obtain a lodgement receipt for your own record when you drop off your SwapUp Kit at an Australia Post.

You can track the whole process via your account at seller.swapup.com.au.

You'll receive an email when your SwapUp Kit arrived at our facility and another email when we've put accepted items up online.

The initial listing price for consigned items will be determined by SwapUp with absolute and sole discretion. SwapUp may decide to adjust the listing price over time to increase its chance of being sold.

Please note that we do not offer to return to sellers any unaccepted items, and accepted / consigned items during the consignment period.

After the consignment period lapsed, you will have an additional 14 days to collect your item from its location. We can also ship them to you with a small handling fee of $5 per retrieved item plus shipping cost (including 1% cover value).

If you don't reclaim your item, it becomes the property of SwapUp and may be included in charity contributions, community engagement programs, bulk resale or new location launches without further notice. We have introduced this due to the large volume of pieces that can be left behind, as well as our limited storage capacity.

Until the cost of retrievals are paid and received, items may continue to be sold on the website, however, sellers will not be eligible for payout. Generally, we clean out items that have not been sold bimonthly.

It costs $10 to sell your items in a SwapUp Pass, which includes a $10 gift card to spend in-store — so it's basically free!

You're welcome to bring up to 20 items per drop off and our merchandisers will assess them within 30-60 minutes.

No bookings needed.

You can bring up to 20 items (clothing and bags) as long as they fit in one large blue Ikea bag. Do not bring a suitcase as we don't have enough space to store it.

Kindly make sure everything is clean, freshly laundered and folded — no hangers, please.

Depending on the queue, it will take our merchandiser 30 to 90 minutes to assess your drop off. You will receive a text message when we're ready.

Unfortunately, we can't promise that we will accept any of your items as we have limited space in the store.

We can only set up a consignment if we have at least 3 accepted items from a single drop off. You can pay for your SwapUp Pass there and then.

Due to limited storage, all unaccepted items must be picked up on the same day.

We will list your accepted items within 14 days of arrival at our store. You'll receive an email when we've put them up.

The initial listing price for consigned items will be determined by SwapUp with absolute and sole discretion. SwapUp may decide to adjust the listing price over time to increase its chance of being sold.

You can track all your items and sales through your account at seller.swapup.com.au

You will receive an email informing you of your last consignment day. You can collect your items any day before that day.

Unfortunately, due to the limited storage in our stores, we cannot hold unsold items after the consignment period has lapsed.

If you don't reclaim your item, it becomes the property of SwapUp and may be included in charity contributions, community engagement programs, bulk resale or new location launches. We have introduced this due to the large volume of pieces that can be left behind, as well as our limited warehouse capacity.