Option 1
$49 to drop off your items at our store in Sydney, with $20 refunded as in-store credit. We will assess your items within 60 minutes and you can take any unaccepted items with you.

Option 2
$49 flat rate to send in your items from anywhere in Australia, including rural locations! Please note that you will only receive the prepaid shipping label via email. No physical copy will be sent.

In the highly unlikely event that your item is lost in transit, we will issue $100 in the form of store credit.

Up to 20 items per SwapUp Kit 💜You can use any packaging (even better, reuse existing ones) if the sum of its length, width and height is less than 120 cm and the total weight is less than 10 kg.

Payout varies depending on the item selling price (after GST):

💰 up to $29.99 -> 15%

💰 $30.00 - $49.99 -> 25%

💰 $50.00 - $99.99 -> 35%

💰 $100.00 - $199.99 -> 50%

💰 above $200.00 -> 60%

Unfortunately, a $10 item requires the same level of efforts as a $50 item for us. That's why you'll earn less on lower value items, but much more on higher value ones.

See this page for the latest payout structure and policy.

The amount that SwapUp keeps helps us pay our staff (unlike op shops, we're not run by volunteers!) and covers the costs of sorting, listing, photographing, storage, marketing and shipping of all items.

Your items will be listed on our website as well as other marketplaces such as eBay for 120 days

Once you create an account, you can:

• Track your sales
• Use your earnings to shop or cash out
• Track your own order purchase
• Update your details including bank account information
• Change your contact and communication preferences

You can use your earnings to cash out or get shopping credit from your dashboard!

Enjoy 20% bonus credit if you use your earnings to shop secondhand from us. Circular fashion, baby 😉

After the consignment period lapsed, you will have an additional 14 days to reclaim your item. You can pick them up for free at our Sydney HQ or have them shipped back to you for $5 per retrieved item plus shipping cost (including 1% cover value).

If you don't reclaim your item, it becomes the property of SwapUp and may be included in charity contributions, community engagement programs, bulk resale or new location launches. We have introduced this due to the large volume of pieces that can be left behind, as well as our limited warehouse capacity.

Until the cost of retrievals are paid and received, items may continue to be sold on the website, however, sellers will not be eligible for payout. Generally, we clean out items that have not been sold bimonthly.

Ah yes, they are incredibly popular!

We release a limited amount of Kits every time to manage our backlogs.

If this is the case, join the waitlist on the right side of this page to be notified (last time, the Kits sold out in 42 minutes!)

For clothing, we love Australian brands like Gorman, Review and Commonry. Good quality plus size items are incredibly sought-after (please note we do not accept City Chic and similar).

For handbags, leather ones from known brands like Coach, Kate Spade and Oroton tend to do quite well!

We do not accept fast fashion brands like H&M and Shein (see non-accepted list here).

These brands tend to be popular with our community

A - Aje

B - Bec + Bridge, Bohemian Traders

C - Camilla & Marc, Coach, Comme Des Garcons, Commonry, Coop by Trelise Cooper, Country Road

D - Desigual, Dissh

E - Elk

F - Fossil, Free People, French Connection, Furla

G - Gorman

K - Kate Spade, Karen Walker

L - Levi's, Lululemon

M - Michael Kors, Mister Zimi

O - Obus, Oroton

P - P.E Nation, Princess Highway

S - Sass & Bide, Sancia, Scanlan Theodore, Scotch & Soda, Sheike, Spell, Sportscraft

T - Ted Baker

V - Veronika Maine

Z - Zimmermann

Other - & Other Stories

... and other high quality mid-range brands from Australia and abroad. Please note we will be more selective with brands that are only know locally in other markets.

You can still send in luxury brands such as Gucci or YSL but please note that we will only accept them if they come with authentication.

We recommend looking for consignment stores that specialise in luxury pieces.

We do not accept brands from fast fashion and value chain stores including, but not limited to:

A - Abi and Joseph, Aldi (Crane, Dymples, etc.), Ally, Angel Biba, ASOS, Autograph, Avella, Avocado

B - Bardot, Best & Less (Edited, Favourites, etc.), Big W (&me, Brilliant Basics, Emerson, The 1964 Denim Company, etc.), Biz Collection, Boohoo, Bonds, Bluejuice

C - Capture, Caroline Morgan, Chicabooti, Colette by Colette Hayman, Cotton On, City Chic, Crossroads

D - Diana Ferrari, Doll Deluxe, Dorothy Perkins, Dotti

E - Ebby & I, Edited, Elm, Emerson, Esprit, Everlast

F - Factorie, Fashion Nova, Forcast, Forever 21, F&F

G - Gap, Glassons, Grace & Co

H - Harris Scarfe, Here Comes the Sun, H&M

I - Ice Fashion, Ishka, Into Fashion

J - Jay Jays, Jump, Just Jeans

K - Katies, Kmart (Anko, Clothing&Co, Active&Co, Now, etc.), Knight Angel

L - Ladakh, Lioness, Lonsdale, Love Bonito, LTS

M - Mango (MNG), Millers, Minkpink, Miss Shop, Misunderstood, Mooloola, MOTF, M&Co

N - Next, Noni B

O - Ojay, Only

P - Paper Scissors, Peppermayo, Pink Diamond, Pretty Little Thing, PQ Collection, Primark, Princess Polly

R - Regatta, Rockmans, Rivers

S - Seduce, SES, Sass, Shareen, Shein, Silver Wishes, Sportsgirl, Stradivarius, Sunnygirl, Supre, Sussan, Suzanne Grae

T - Target (Hot Options, Target Essentials, Preview, Danii Minogue, etc.), Teaberry, TEMT, Tirelli, Topshop

U - Uniqlo

V - Valleygirl and Miss Valley

W - Wavezone, Wish

Z - Zeitgeist

... and other unknown brands from both Australia and abroad.

Unaccepted items will not be sold in our online store and therefore are not eligible for payouts. We may choose to donate, recycle, or bulk sale at our discretion.

Please note that this list may be expanded at any time without notice.