1. Visit our selling counter with up to 20 items in a bag (no boxes or suitcases, please). Last drop-off is one hour before closing.

2. We’ll add you to the queue. Feel free to browse the store or grab a coffee nearby.

3. We’ll text you when we’re done.

4. If we accept 3+ items, return to the counter to: set up your SwapUp Pass ($10 deposit that you get back as gift card) and collect any unaccepted items.

Kindly note, we cannot store your items overnight due to limited storage.

We're looking for well made pieces that are made of quality fabrics and in-season.

Our community prefers known Australian and international brands like Aje, Gorman, Coach, COS, Oroton and more.

Click here to read our latest Style Guide.

Please note, we have a strict no damage, no stain, no odour, no fur policy 💜

We generally do not accept fast fashion, value chain and "wholesale" labels due to their low quality and resale value. This includes, but not limited to:

A - Abercrombie & Fitch, Abi and Joseph, Aldi (Crane, Serra, etc.), Alive Girl, Ally, Angel Biba, AS Colour, ASOS, Autograph, Avella, Avocado

B - Bardot, Basque, Best & Less (Edited, Favourites, etc.), Bettina Liano, Betty Basics, Big W (&me, Brilliant Basics, Emerson, The 1964 Denim Company, etc.), Biz Collection, BlackMilk, BloomChic, Boohoo, Bonds, Bluejuice

C - Capture, Caroline Morgan, Chicabooti, Cider, Colette by Colette Hayman, Cotton On, City Chic, Crossroads

D - Diana Ferrari, Doll Deluxe, Dorothy Perkins, Dotti

E - Ebby & I, Edited, Elm, Emerson, Esprit, Express, Everlast

F - Factorie, Fashion Nova, Forcast, Forever 21, Forever New, F&F

G - G-Star, Gap, Ghanda, Glassons, Grace & Co

H - Harris Scarfe, Here Comes the Sun, H&M

I - Ice Fashion, Ishka, Into Fashion

J - Jacqui E, Jay Jays, Jayson Brunsdon, Jeanswest, Jump, Just Jeans

K - Katies, Kmart (Anko, Clothing&Co, Active&Co, Now, etc.), Knight Angel, Kookai (selective: no form fitting styles)

L - Ladakh, Lioness, Lonsdale, Love Bonito, LTS

M - Mango (MNG), Millers, Minkpink, Miss Shop, Miss Valley, Missguided, Misunderstood, Mooloola, MOTF, M&Co

N - Next, Noni B

O - Oh Polly, Ojay, Only

P - Paper Scissors, Peppermayo, Pink Diamond, Piper Lane, Portmans, Pretty Little Thing, PQ Collection, Preview, Primark, Princess Polly

R - Regatta, Rockmans, Rivers, Ryderwear

S - Seduce, SES, Sass, Shareen, Sheike (selective: no cocktail or party styles), Shein, Showpo, Silver Wishes, Sportsgirl, Stradivarius, Stussy, Sunnygirl, Supre, Sussan, Suzanne Grae

T - Target (Hot Options, Target Essentials, Preview, Danii Minogue, etc.), Teaberry, TEMT, Tirelli (selective), Tokito, Topshop

U - Uniqlo (selective)

V - Valleygirl, Vero Moda, Very Very

W - Wavezone, White Fox, Wish

Z - Zara (selective — no blazers and pant suits), Zeitgeist.

Unaccepted items will not be sold in our store and therefore are not eligible for payouts. We may choose to donate, recycle, or bulk sale at our discretion.

Please note that this list may be expanded at any time without notice.

Our merchandisers curate our collection based on what each store's community love (see latest Style Guide).

To help us sell your items faster, we kindly ask that you leave out styles that don't match our local demand. We are currently not accepting:

• Form-fitting: Skinny jeans, pencil skirts, bodycon dresses
• Business basics: Plain black blazers, skirts and pants
• Revealing: Corsets, bralettes
• Formal: Evening wear, gowns, sequins, lace, cutout embroidery
• Accessories: Unknown costume jewellery, sunglasses

You will need to collect them on the same day when you drop off. Kindly note, due to limited storage, we can't store them overnight. Uncollected items will be donated to Save the Children.

You will earn between 15% to 60% of the selling price (excluding GST). The higher value the item, the more you keep.

SwapUp is a consignment store. We sell your items on your behalf, and you will get paid when your item is sold.

You have the option to:

• Pick up your items any day before the expiry date noted in the email we sent you, or
• Leave them with us.