Return Form

📝 Fill out the form
We will confirm if your item is returnable and, if approved, issue a return label that costs $15
Note: Handbags and any item sold for less than $15 are final and strictly non-returnable.

📦 Return the item
You have 7 calendar days from the initial delivery date to request a return, and another 7 calendar days to return the item from when we sent the return shipping label to you.

🙌 Receive store credit
If the item(s) has been returned in the same condition as when it was shipped, we will issue store credit to your email, less any initial shipping fee paid, discounts, and the return cost.

We do not accept change of mind returns.

SwapUp Refund Policy

Contact form

Would you take the time to carefully describe (so we can improve) please

This can't be the correct size!
Correct size, but the measurement provided is inaccurate
I read the size / measurement wrong
The colour looks different from the photos
Something else (could you tell us the reason, in the input box below please)

I have read and accepted the Refund Policy