SwapUp Kit

• Prepaid shipping with Australia Post for either 10 (Regular) or 20 items (Premium) from anywhere in Australia. Please note that this will be sent via email only.

• $20 store credit (Premium)

• $100 insurance in the form of store credit in the case of lost packages (both Regular and Premium)

It depends on how many items you're sending in, starting from $29.90. This includes a prepaid shipping label to send your items to us from anywhere in Australia, even rural locations!

Payout varies depending on the item selling price (after GST):

💰 up to $29.99 -> 15%

💰 $30.00 - $49.99 -> 25%

💰 $50.00 - $99.99 -> 35%

💰 $100.00 - $199.99 -> 50%

💰 above $200.00 -> 60%

Unfortunately, a $10 item requires the same level of efforts as a $50 item for us. That's why you'll earn less on lower value items, but much more on higher value ones.

The amount that SwapUp keeps helps us pay our staff (unlike op shops, we're not run by volunteers!) and covers the costs of sorting, listing, photographing, storage, marketing and shipping of all items.

On average, sellers who send in good quality items from the popular brands that we mentioned above earn $125 from their wardrobe.

Our highest-earning seller to date is Bee, who has made over $8,000 with SwapUp! Her secret? Sending in leather handbags that each gave her over $100 in payout 👀

We accept women's clothes and handbags from prominent brands. We also only accept certain sizes from time to time, please check the product description above to find out.

Please note we have a very strict no damage, no stain, no odour, no fur policy. So make sure to wash your items before sending them off ✨

Click here to see the complete list of non-accepted items and brands

For clothing, we love Australian brands like Gorman, Review and Commonry. Plus size items are incredibly popular with our community.

For handbags, leather ones from known brands like Coach, Kate Spade and Oroton tend to do quite well!

We do not accept fast fashion brands like H&M and Shein (see non-accepted list here).

It depends on the SwapUp Kit type: up to 10 items for regular or 20 items for premium. Swipe the images to learn more.

You can use any packaging (even better, reuse existing ones) if the sum of its length, width and height is less than 120 cm.

We aim to process SwapUp Kits within 28 days of arrival at our facility, but we're seeing more demand than usual so the wait time may be longer. Thank you for your patience :)

You can use your earnings to cash out or get shopping credit from your dashboard!

Enjoy 20% bonus credit if you use your earnings to shop secondhand from us. Circular fashion, baby 😉

Once you create an account using the same email address that you used to order your SwapUp Kit, you can:

• Track your sales

• Use your earnings to shop or cash out

• Track your own order purchases

• Update your details including bank account information

• Change your contact and communication preferences

After the consignment period lapsed, you will have an additional 14 days to reclaim your item. We charge a small handling fee of $5 per retrieved item plus variable shipping cost (including 1% cover value).

After the additional 14 days lapsed, any uncollected pieces become SwapUp’ property and may be included in charity contributions, community engagement programs, bulk resale or new location launches. We have introduced this due to the large volume of pieces that can be left behind, as well as our limited warehouse capacity.

Until the cost of retrievals are paid and received, items may continue to be sold on the website, however, sellers will not be eligible for payout. Generally, we clean out items that have not been sold bimonthly, ahead of collection by our charity partners.